JOB DESCRIPTION
Guest Services Representative
Reports to: Guest Services Supervisor
Status: Part-time, seasonal position from June - September
Hours of work: Shifts are generally between 6 and 9 hours in length within the hours of 9am and 6:30pm. Regular weekend and holiday availability is required. Occasional need for after-hours work as related to events and other projects.
Position description:
Water is life. Water connects us all. Join Seattle Aquarium in leading marine conservation and environmental stewardship. We are seeking Guest Services Representatives to join our Guest Experience Team. This position requires a passion for fast-paced connections with diverse people, as we see guests from across the community and around the world. GSRs are responsible for selling admission, providing information, assisting with wayfinding, and serving as a first point of contact for the aquarium in person, online, and via telephone. Your role also educates about admission prices, memberships, education programs, exhibits, and events. As we work with people of all ages and backgrounds, the ideal candidate will exhibit experience handling difficult situations with grace, empathy, and a sense of humor.
Strong preference will be given for proficiency in a second language: Spanish, Chinese, Korean, Tagalog, Lushootseed, or Japanese preferred.
What we're looking for:
Candidates will be evaluated on the full range of their lived and learned experience and core competencies. The successful candidate will demonstrate the following:
Required Knowledge, Skills, and Abilities:
Desired Additional Knowledge, Skills, and Abilities
This Positions' Essential functions:
Additional responsibilities:
Working conditions:
Salary and benefits: $20.14 an hour. Temporary staff are not eligible for benefits but accrue paid sick time and are paid an additional $0.75/hour to assist with transportation costs.
How to apply: The Seattle Aquarium is committed to expanding a diverse, equitable, and inclusive conservation movement. We are invested in building an Aquarium with a wide variety of backgrounds, identities, languages, cultural ways of knowing, and life experiences. We know research shows that society has conditioned communities of color, trans and gender non-conforming people, immigrants, people with disabilities, and other marginalized candidates to more frequently not apply to a job because they don't feel that they meet all of the qualifications listed even if they are qualified. If you meet some of the requirements and you are passionate about our mission and our ocean, we encourage you to apply and look forward to learning more about you.
Interested candidates should upload a resume to our online application to be considered. Application review will begin immediately.
Please let us know if you require a reasonable accommodation to apply for this job by emailing us at .
Note: If offered the position, candidates must pass a background check. Conviction record is not an automatic disqualifier; we are a second chance employer.
About the Seattle Aquarium:
The Seattle Aquarium is a respected authority on Puget Sound, the Salish Sea and the world's one ocean. Our passionate staff increases awareness and drives the change needed to preserve and protect our marine environment by providing an inspiring visitor experience, engaging daytime and evening events, conservation education programs for people of all ages and backgrounds, community outreach to marginalized populations, research that advances understanding of animals in our care and their counterparts in the wild, advocacy and policy work, an award-winning volunteer program, high-impact marketing and communications, and more.
Our values, developed in conjunction with our staff, include commitments to adopting and promoting sustainable practices, creating awe-inspiring experiences, constantly learning and improving, fostering an inclusive community, maintaining scientific credibility through evidence-based practices and honoring our unique place by using our location and history as a lens for larger understanding.
Proudly accredited by the Association of Zoos & Aquariums, we're among the top 10 aquariums in the U.S. by attendance, and we welcome over 850,000 people each year. Guided by our mission of Inspiring Conservation of Our Marine Environment, we're working to substantially increase our conservation impact by expanding our campus with a new building, the Ocean Pavilion. Learn more at .
Timeline:
We anticipate the following recruiting schedulefor those candidates who are selected for consideration.The following dates are preliminary and subject to change.We will work with candidates to set interview dates.If hired, relocation assistance is not available.