Patient Relations Rep II

Company:	Medical College of Wisconsin Company Profile \| Current Opportunities (269)
Job Location(s):	Milwaukee
Employment Term:	Regular
Employment Type	Full Time
Work Hours (i.e. shift):	40/wk
Start Date:	As soon as possible
Starting Salary Range:	Not Provided
Required Experience:	Open
Related Categories:	Customer Service - General, Hospital Positions, Healthcare - Administration/Billing

Position Description


Patient Relations Rep II
Location.:	Froedtert Clinics
MCW Department:	Orthopaedic Surgery
Position Number:	320.30777
Work Hours:	40/wk
MCW Grade:
Posting Pay range:

Description
POSITION PURPOSE Under general supervision, assist patients with routine billing, scheduling and registration inquiries and provide customer service using basic knowledge of organization policies and procedures. ESSENTIAL DUTIES 1. In person or via telephone, schedule patient appointments, update patient accounts, collect patient demographic and insurance information and answer routine questions regarding medical billing. 2. Diffuse irate customers. Employ sound judgment to ensure best possible public relations. Investigate and resolve customer concerns. 3. Maintain working knowledge of MCW and affiliate computerized scheduling and billing systems (i.e., IDX, Epic, Affinity.) Utilize appropriate on-line system to verify insurance and government aid eligibility. 4. Collect payment for services rendered. Offer financial services to patients and assist in establishing budget plans as needed. 5. Triage more complex patient inquiries to more senior level staff as appropriate. 6. Perform related clerical functions such as maintaining patient accounts, data entry and filing. 7. Develop understanding of MCW clinic locations and the locations of its affiliate facilities, including directions to and within associated buildings. 8. Look up information in tables and lists; provide information appropriately. OTHER DUTIES Perform other duties as assigned. MINIMUM POSITION QUALIFICATIONS Appropriate education and/or experience may be substituted on equivalent basis Education: High School Experience: 1 year of customer service experience Certifications/Licenses: None KNOWLEDGE, SKILLS, & ABILITIES Ability to work in a fast-paced environment and remain flexible to adapt to changing work conditions. Organizational and scheduling skills. Ability to present oneself in a professional manner and demonstrate personal integrity in all interactions. Plan and organize work according to established priorities. Strive to meet and exceed customer needs. Ability to maintain confidences.
The Medical College of Wisconsin is an Equal Employment Opportunity Employer
BENEFITS
Medical College of Wisconsin offers excellent benefits including Vacation, Holidays, Sick Leave, Health Insurance, Dental Insurance, Short Term and Long Term Disability, Retirement Plan, Tuition Reimbursement and more.